Print??|?Australia, September 7, 2012 ? Customer communication solutions are of utmost importance because it takes customer care to a new level altogether. This is a skill all employees of an organization should be trained in because it generally marks the difference between okay customer care experience and a great experience, while making the choice as to which company to select. By using different communication mediums strategically, you can make the customer feel comfortable by omitting the technical jargon and switching instead to effective conversation that makes sense. Remember, all you have is a couple of minutes to make your impression.
Tracy Greer is the head of federal government at Salmat in Symonston, ACT Australia. The company makes use of various mediums of communication such as non-voice and voice channels as well as diverse applied capabilities in the fields of detailed data management, online technology and demographic insight. Salmat engages in cost effective communication on the clients? behalf, in small groups, on an individualized basis or on a large scale. With Salmat, your business can grow, find as well as retain customers using innovative and compiled solutions across diverse channels like mobile, online, mail, digital and voice communication. If you want to know more about Tracy Greer, visit www.tracy-greer.webrand.me.
Salmat delivers communication ROI by fostering appropriate communication solutions to the right client at the most opportune moment. Through efficient customer contact services, all industry verticals are provided for including telcos, utilities, government, transportation and financial services. The focus is on managing customer communication solutions to help clients deliver exceptional customer interaction which remarkably improve satisfaction levels while decreasing the delivery expenses and augmenting sales. The company offers different kinds of consulting services for transforming customer experience. It aids the client handle a specific issue and even offer a thorough analysis of the customer contact process for implementing the goal that has been customized according to your operations.
Tracy Greer is an employee at Salmat which offers customized communication services on a group and individualized basis. Tracy is a Bachelor of Communication in HR and Industrial Relations from the University of Western Sydney. She is skilled in new business development, negotiation and business strategy. Tracy is affiliated with the Association of Corporate Travel Executives and the GBTA (Global Business Travel Association). With a decade of experience under her belt, Greer deals with high level management in the Commonwealth government, leading a way to save finances with strategic communication solutions.
Known for leading projects and people to fresh levels of success, Tracy Greer has a keen sense of knowledge in the space of the federal government. She is the Whole of Australian Government Contract Manager 2011, retaining and making business worth 85% of market share and transaction potential close to about $400 million. All this has been possible, thanks to Tracy?s strong relationship building skills, her strategic thinking capacity of augmenting present transaction value and profitability, and offer fresh solutions to clients. Being self-motivated, she has been a winner all the way. To know more about Tracy Greer, visit www.tracy-greer.webrand.me.
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